Customer Lifecycle Management Software. Customer lifecycle management is a tool or suite of tools that help ensure that leads and clients are receiving high-quality personalized service at all times. Designed to streamline an organizations PLM data in one secure database CMPRO gives users the ability to simplify and automate processes involving configuration engineering inventory and product data.
Our one-stop software includes inspection management reporting document management product lifecycle management and more. Conducting this analysis lets you categorize different levels of customer interaction. They can fulfil customer requests for additional sales update tariffs or product subscriptions as well as action queries or complaints.
Its stages fall under the processes of attracting engaging and delighting customers and the specific steps involve awareness conversion purchase activation renewal and referral.
It may be a single tool or it can be multiple tools depending on the needs of your company. It gives marketing sales and customer service teams a complete picture of the customers journey and highlights areas for improvement. The reasons are many including a CRMs ability to inject. It is a horizontal package designed for an extensive range.