Software Update Android Not Working. In case there is an Android update but you just cant update an Android device check if you have an active internet. Fix an installed Android app that isnt working As a precautionary health measure for our support specialists in light of COVID-19 were operating with a limited team.
Check Your Device Model. In case there is an Android update but you just cant update an Android device check if you have an active internet. I really do not want to use hard reset to solve this.
You can go to check if your device is on the list that allows updating.
Ghacks posts an alternative. An Android device needs to have active internet connection either in the form of Wi-Fi or mobile data to successfully install an Android update. If the issues are not resolved even after trying the solution procedures below return to the page that linked you here and check the other items. The device will go through T-Mobile certification process testing to make sure you get the best quality software.