Sony Software Update Failed Make Sure. If the update still fails download the software update and save it to a USB device. Software Update confirmation will be displayed on the TV.
Doing so may damage your TV set and make it unusable and would require a repair. While updating the message Update failed appears. Download the latest software update.
Start the PS5 console in Safe Mode.
At the Update Failed screen select OK to try the update again or Cancel to cancel the update. Visit the PS5 system software update page and select the Update system software section. Select Customer Support Software Update. Cancel the Update via Internet process and use Update via USB Memory.